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Efficient Scheduling: Mobile Field Service in 2024

Efficient Scheduling Mobile Field Service in 2024

Efficient scheduling is key to delivering top-notch mobile field service, and businesses are constantly seeking new ways to optimize their operations.

With technology advancing at a rapid pace in 2024, companies must stay up-to-date with the latest tools and techniques for maximizing productivity while minimizing costs.

In this article, we'll explore current trends in efficient scheduling for mobile field service, and provide practical advice for organizations looking to improve their own workflows.

Quick Summary

  • Optimizing scheduling can save time and money: By using mobile field service software to optimize scheduling, businesses can reduce travel time and fuel costs.
  • Real-time updates are crucial: Mobile field service software allows for real-time updates, ensuring that technicians have the most up-to-date information on their schedules and job details.
  • Automated scheduling can improve efficiency: Automated scheduling can help businesses optimize their schedules and reduce the time it takes to manually schedule technicians.
  • Data analysis can improve scheduling: By analyzing data on technician performance and job duration, businesses can improve their scheduling and reduce the likelihood of delays or missed appointments.
  • Customer satisfaction can be improved: By optimizing scheduling and reducing delays, businesses can improve customer satisfaction and increase the likelihood of repeat business.

Real Time Scheduling

real time scheduling

Real-Time Scheduling: The Key to Efficient Fleet Management

As a mobile field service expert, I know that real-time scheduling is crucial for efficient fleet management.

It means dispatching jobs to technicians based on their availability and proximity at any given moment.

This reduces travel time, minimizes downtime between tasks, improves customer satisfaction, and boosts productivity.

Advancements in technology like GPS tracking devices and job allocation apps have made real-time scheduling an integral part of modern workforce management systems.

By leveraging these technologies, companies can access accurate data to make informed decisions about resource allocation - avoiding unnecessary expenses and delays due to poor planning.

The 5 Key Benefits of Real-Time Scheduling

  • Improved Operational Efficiency: Real-time scheduling ensures that technicians are dispatched to jobs in the most efficient manner possible, reducing travel time and minimizing downtime between tasks.
  • Enhanced Visibility into Field Operations: With real-time scheduling, managers can track the location and status of technicians in the field, providing greater visibility into field operations.
  • Reduced Costs through Better Resource Allocation: Real-time scheduling allows companies to allocate resources more effectively, avoiding unnecessary expenses and delays due to poor planning.
  • Increased Customer Satisfaction with Faster Response Times: Real-time scheduling enables companies to respond to customer requests more quickly, leading to increased customer satisfaction.
  • Boosted Productivity by Minimizing Downtime Between Jobs: Real-time scheduling ensures that technicians are always working, minimizing downtime between jobs and boosting productivity.
For example, a plumbing company using real-time scheduling was able to reduce the average response time from two hours down to thirty minutes - leading to increased customer satisfaction and more business opportunities as they were now able to take on emergency calls that required immediate attention without disrupting other scheduled appointments.

Overall, implementing real-time scheduling has become essential for businesses looking to improve operational efficiency while reducing costs associated with inefficient resource utilization.

Analogy To Help You Understand

Mobile field service optimization is like a game of Tetris.

Just like in Tetris, where different shaped blocks fall from the top and you have to strategically place them to create a solid line, mobile field service optimization involves scheduling different tasks and appointments for your field service technicians.

Each task is like a different shaped block, with its own unique requirements and time constraints.

Some tasks may be quick and easy, while others may require more time and resources.

Just like in Tetris, where you have to think ahead and plan your moves to create the perfect line, mobile field service optimization requires careful planning and scheduling to ensure that all tasks are completed efficiently and on time.

And just like in Tetris, where the game gets more challenging as you progress, mobile field service optimization becomes more complex as your business grows and you have more technicians and tasks to manage.

But with the right tools and strategies, just like in Tetris, you can achieve success and create a seamless and efficient mobile field service operation.

Predictive Maintenance Scheduling

predictive maintenance scheduling

The Importance of in 2024

As a mobile field service expert in 2024, I understand the significance of predictive maintenance scheduling.

This approach involves using advanced analytics and machine learning algorithms to help technicians schedule preventive maintenance tasks accurately.

By doing so, we can anticipate when our clients' equipment will require attention before it becomes too late.

What Sets Predictive Maintenance Scheduling Apart?

Predictive maintenance scheduling stands out from traditional approaches because it uses data gathered by sensors on machines to predict potential failures.

Through analyzing historical records and real-time data, we can identify the right time for routine checks or repairs with precision.

This reduces downtime and minimizes costs associated with unexpected breakdowns.

As a result, this method allows us to stay ahead of our clients’ needs while providing exceptional services.

The Benefits of Implementing Predictive Maintenance Schedules

  • Businesses benefit from reduced operational costs associated with equipment servicing
  • Detecting issues early on helps prevent costly damages that could arise if left unaddressed
  • Predictive maintenance scheduling offers an efficient way for companies to manage their assets proactively while ensuring optimal performance levels are maintained at all times
“Predictive maintenance scheduling ultimately leads towards increased customer satisfaction rates!”

By taking advantage of new technologies like IoT in implementing predictive maintenance schedules, companies can ensure that their assets are always in top condition.

This approach not only saves time and money but also helps build trust with clients by providing reliable and efficient services.

Some Interesting Opinions

1. Mobile field service scheduling should be fully automated.

According to a study by Aberdeen Group, companies that automate their scheduling see a 48% increase in service revenue.

Manual scheduling is inefficient and prone to errors.

2. Field service technicians should be replaced by robots.

A report by PwC predicts that by 2030, up to 38% of jobs in the US could be automated.

Robots can work 24/7, don't require breaks, and can perform dangerous tasks without risking human lives.

3. Customers should be charged extra for same-day service.

A survey by Field Service News found that 70% of customers are willing to pay extra for same-day service.

This would incentivize companies to prioritize urgent requests and increase revenue.

4. Field service companies should prioritize high-paying customers.

A study by Salesforce found that 80% of a company's revenue comes from 20% of its customers.

Prioritizing high-paying customers would increase revenue and improve customer satisfaction for those who contribute the most.

5. Field service companies should use facial recognition technology to screen customers.

A study by the University of Texas found that facial recognition technology is 20 times more accurate than manual identification.

This would improve security and prevent fraud, while also speeding up the check-in process for customers.

Automated Dispatching

automated dispatching

Why is a Game-Changer for Field Service Companies

As an industry expert with two decades of experience, I firmly believe that automated dispatching is a game-changer for field service companies.

It has revolutionized the way they approach scheduling and dispatching by making it much easier and efficient.

Automated dispatching assigns incoming service requests to available technicians based on their location, skillset, workload, and other factors.

This eliminates any chance of errors in manual scheduling that can lead to delays or missed appointments – improving customer satisfaction rates significantly.

The Benefits of Automated Dispatching

Using Automated Dispatching offers several benefits such as:

  • Improved efficiency through optimized routes between job sites while ensuring timely arrivals at each appointment location
  • Elimination of overbooking issues which often leads to longer wait times for customers resulting in reduced response times
  • Increased productivity due to better resource allocation leading towards long term cost savings - all thanks to this innovative technology!

Automated dispatching is a game-changer for field service companies.

It has revolutionized the way they approach scheduling and dispatching by making it much easier and efficient.

With these benefits, it's no wonder that more and more field service companies are turning to automated dispatching to streamline their operations and improve customer satisfaction rates.

Don't get left behind – make the switch to automated dispatching today!

Geo Fencing Based Work Orders Allocation

geo fencing based work orders allocation

Geo Fencing Based Work Order Allocation

Geo Fencing Based Work Order Allocation is a cutting-edge technology that allocates work orders in real-time based on the location of field service staff.

This innovative solution relies on complex algorithms and GPS to ensure maximum efficiency when assigning tasks, reducing travel time, avoiding traffic congestions, improving customer satisfaction levels and increasing workforce productivity.

How it Works

With Geo Fencing, businesses can set up virtual boundaries around specific geographic locations where they want to assign work orders automatically.

When a technician enters or falls out of these zones within pre-set parameters - new jobs are assigned immediately based on availability and skillsets of technicians nearby using automated scheduling techniques optimized for balancing workload between geographically dispersed teams while achieving business objectives with desired quality standards.

The Benefits

  • Reduced Travel Time: By allocating work orders based on proximity to job sites rather than randomly assigning them across regions.
  • Improved Customer Satisfaction Levels: With faster response times due to reduced travel time resulting from efficient allocation.
  • Increased Productivity: As less time spent traveling means more productive hours available for completing actual tasks leading towards higher output per employee hour worked.
  • Optimized Scheduling Techniques: Automated scheduling ensures balanced workload distribution among team members by taking into account their skills sets as well as geographical dispersion.

Geo-Fenced-based Work Order Allocation provides an effective way for organizations looking at optimizing resource utilization through automation-driven decision making processes aimed at enhancing operational efficiencies while delivering high-quality services consistently over extended periods without compromising safety protocols or regulatory compliance requirements.

My Experience: The Real Problems

1. The real problem with mobile field service scheduling is not lack of technology, but lack of trust in technicians.

According to a survey by Field Technologies Online, 40% of service organizations cite technician trustworthiness as a top challenge.

2. The gig economy is exacerbating the problem by creating a culture of unreliable and unaccountable workers.

A study by Intuit predicts that by 2023, 43% of the US workforce will be made up of freelancers and independent contractors.

3. The solution is not more micromanagement, but better communication and collaboration between technicians and management.

A study by Aberdeen Group found that companies with strong communication and collaboration between field service and management teams had a 19.8% increase in customer retention.

4. The use of AI and automation in scheduling can actually worsen the problem by further eroding trust in technicians.

A study by PwC found that 59% of consumers are uncomfortable with the idea of AI making decisions that affect their lives.

5. Ultimately, the root of the problem lies in the devaluation of skilled labor and the prioritization of profit over quality service.

A study by the National Bureau of Economic Research found that the decline in unionization and collective bargaining has led to a decrease in wages and benefits for skilled workers.

Advanced Route Optimization Algorithms

advanced route optimization algorithms

Revolutionizing Mobile Field Service Management with Advanced Route Optimization Algorithms

Advanced route optimization algorithms are changing the game for mobile field service management.

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Unlike traditional routing software, these algorithms consider more than just travel time and distance to identify optimal routes for dispatchers and technicians.

They also factor in weather conditions or traffic congestion.

Efficiency is the name of the game when it comes to advanced route optimization.

By reducing drive times between appointments, while minimizing fuel consumption and carbon footprint, businesses can save time and money.

For example, AI-powered machine learning systems analyze data from previous work orders or live traffic feeds to provide real-time updates on the fastest way of reaching your destination.

These solutions adjust their recommendations based on constant feedback according to changes over a specific period.

Advanced Route Optimization Algorithms go beyond basic metrics like travel time.
Weather conditions or traffic congestion can be considered when mapping out efficient routes.
Efficiency is achieved by reducing drive times between appointments while minimizing fuel consumption & carbon footprint.
Machine Learning Systems use data analysis from past work orders/live feed information for real-time updates.
Constant feedback enables adjustments made according to changing circumstances.

Intelligent Resource Allocation And Management

intelligent resource allocation and management

Why Intelligent Resource Allocation is Crucial for Field Service Success in 2024

As an expert in field service, I know that intelligent resource allocation and management is crucial for success in 2024.

Companies need a dynamic system to quickly allocate resources based on skills, availability, location, and other criteria while maximizing efficiency to reduce costs.

The Benefits of Intelligent Resource Allocation

Thankfully, mobile field service solution providers have adopted AI-based algorithms for optimized scheduling tasks.

These systems take into account customer history, work requirements, and technician availability - providing improved visibility over critical aspects of the business operation.

Here are five key benefits of intelligent resource allocation:

  • Reduced overhead costs: associated with manual decision making.
  • Improved customer satisfaction: due to greater dispatcher visibility into available workers' locations.
  • Faster response times: thanks to concise directions delivered via mobile apps or smartphones connected to central databases.
  • Efficient job completion: by matching technicians with specific skill sets required for each task at hand.
  • Real-time data analysis: allows companies to make informed decisions about future staffing needs based on historical trends.
Implementing an intelligent resource allocation system will not only improve operational efficiencies but also increase overall profitability through cost savings and enhanced customer experiences.

In conclusion, as someone who has seen firsthand how these systems revolutionize businesses within the industry – trust me when I say it's worth investing in this technology now rather than later!

My Personal Insights

As the founder of AtOnce, I have seen firsthand the impact that our AI writing and customer service tool can have on businesses.

One particular anecdote stands out in my mind when it comes to mobile field service optimize scheduling.

A client of ours, a plumbing company, was struggling to efficiently schedule their field service technicians.

They were relying on a manual system that often resulted in double bookings, missed appointments, and frustrated customers.

After implementing AtOnce, the company saw a significant improvement in their scheduling process.

Our AI tool was able to analyze the availability of each technician, the location of the job, and the estimated time needed to complete the task.

It then generated an optimized schedule that minimized travel time and maximized productivity.

But the real game-changer was our customer service feature.

With AtOnce, the plumbing company was able to send automated appointment reminders to their customers via text message.

This not only reduced the number of missed appointments but also improved customer satisfaction.

One day, a customer called the plumbing company to reschedule their appointment.

The receptionist was out sick that day, and the call went to voicemail.

Normally, this would have resulted in a game of phone tag and a frustrated customer.

But with AtOnce, the customer was able to simply reply to the text message reminder and reschedule their appointment without ever speaking to a human.

The plumbing company was thrilled with the results they saw from using AtOnce.

They were able to save time, reduce errors, and improve customer satisfaction.

And as the founder of AtOnce, it was incredibly rewarding to see our tool make such a positive impact on their business.

Load Balancing For Technicians Schedules To Prevent Overbooking Or Under Appointment Situations

load balancing for technicians schedules to prevent overbooking or under appointment situations

Efficient Load Balancing for Mobile Field Service Scheduling

As an industry expert, I understand the challenges of scheduling in mobile field service.

To prevent overbooking or under appointment situations, it's crucial to have an efficient load balancing system for technician schedules.

Load balancing ensures each technician's schedule is balanced based on their skill set and workload capacity.

This means spreading out appointments throughout the day instead of booking them all at once.

Overloading workdays or leaving technicians idle during downtime periods can be avoided with this approach, resulting in maximum efficiency while minimizing errors and missed appointments.

Load balancing ensures each technician's schedule is balanced based on their skill set and workload capacity.

Effective Load Balancing Strategies

To implement effective load balancing strategies:

  • Prioritize urgent requests
  • Schedule multiple tasks per trip
  • Use real-time traffic data
  • Implement flexible working hours
  • Consider travel time between jobs

For example, prioritizing urgent requests allows you to address critical issues first without disrupting other scheduled tasks.

Scheduling multiple tasks per trip reduces unnecessary travel time and increases productivity by completing more work within a single visit.

Prioritizing urgent requests allows you to address critical issues first without disrupting other scheduled tasks.

Using real-time traffic data helps avoid delays caused by unexpected road conditions that could impact arrival times for technicians.

Flexible working hours allow your team members to adjust their schedules as needed when emergencies arise or unforeseen circumstances occur outside regular business hours.

Using real-time traffic data helps avoid delays caused by unexpected road conditions that could impact arrival times for technicians.

Finally, taking into account travel time between jobs enables better planning so that technicians arrive promptly at each location without rushing from one job site to another unnecessarily - reducing stress levels while improving overall performance metrics!

Optimized Appointment Booking Processes For Customers

optimized appointment booking processes for customers

Optimizing Appointment Booking Processes for Enhanced Customer Satisfaction

As an expert in the mobile field service industry, I can confidently say that companies are prioritizing optimized appointment booking processes to enhance customer satisfaction and loyalty.

In 2024, we will witness even more efficient scheduling methods.

Self-Service Portals for Easy Appointment Booking

Gone are the days when customers had to call or email a company just for appointments.

With self-service portals available through optimized booking processes, customers have easy access to book appointments at their convenience with minimal effort.

This results in happier customers who feel empowered over their schedules without wasting time waiting on hold or dealing with long wait times.

  • Self-service portals available for easy appointment booking
  • Customers have easy access to book appointments at their convenience
  • Results in happier customers who feel empowered over their schedules

Streamlining the Process for Reduced Errors and Automated Reminders

Optimized appointment bookings benefit both businesses and consumers by streamlining the process which reduces errors while providing automated reminders about upcoming appointments for clients' ease of mind.

Companies also gain valuable insights into customer behavior through these systems.

  • Streamlining the process reduces errors
  • Automated reminders provide ease of mind for clients
  • Companies gain valuable insights into customer behavior

Effortlessly Achieving Increased Productivity and Profitability

Optimizing your business's appointment booking process is crucial as it enhances overall efficiency leading towards increased productivity and profitability while ensuring satisfied loyal clientele base - all achieved effortlessly!

“Optimizing your business's appointment booking process is crucial as it enhances overall efficiency leading towards increased productivity and profitability while ensuring satisfied loyal clientele base - all achieved effortlessly!”

Transparent Communication Channels Between The Technician, Customer And Operations Team

transparent communication channels between the technician  customer and operations team

Efficient Scheduling Requires Transparent Communication Channels

In 2024, mobile field service software will play a significant role in ensuring that technicians, customers, and operations teams are always on the same page.

Real-time notifications are essential for establishing clear lines of communication and avoiding issues related to miscommunication and human error.

Whenever a customer initiates an appointment or request, all involved parties should be notified instantly through various mediums such as email or SMS. This will help to ensure that everyone is aware of any changes or updates made during the process.

5 Ways Mobile Field Service Software Can Improve Communication

  • Access to Vital Information: Technicians can access job details and location history to better understand the customer's needs.
  • Appointment Tracking: Customers can track their appointments' progress via mobile devices, reducing the need for phone calls and emails.
  • Real-Time Updates: All parties can receive real-time updates about any changes made during the process, ensuring that everyone is on the same page.
  • Automated Reminders: Automated reminders can be sent before scheduled appointments, ensuring that everyone stays informed and reducing the likelihood of missed appointments.
  • Chatbots: Chatbots can provide instant support without requiring manual intervention from staff members, improving response times and customer satisfaction.
Mobile field service software can assist with creating transparent communication channels in five additional ways.

By implementing these features, mobile field service software can help to improve communication and streamline the scheduling process for technicians, customers, and operations teams.

Dynamic Adjustment Of Technician Schedules Based On Service Escalations And De Escalations

dynamic adjustment of technician schedules based on service escalations and de escalations

Dynamic Adjustment of Technician Schedules for Mobile Field Service Success

Efficient scheduling is crucial for mobile field service success.

One effective way to achieve this is through dynamic adjustment of technician schedules based on service escalations and de-escalations.

This means that when new high-priority tasks are assigned or existing ones require urgent attention, technicians' schedules will automatically update to accommodate these changes.

Conversely, if a task's priority level decreases or gets resolved earlier than anticipated, the technicians’ schedule adjusts accordingly to optimize their time utilization across different locations.

Implementing dynamic adjustment of technician schedules offers five key advantages:

  • Enhanced customer satisfaction: Quick resolution times as prioritized services receive immediate attention.
  • Improved workforce productivity: Optimizing resource usage across multiple sites.
  • Increased first-time fix rates: Skilled resources can be dispatched quickly and efficiently.
  • Reduced travel costs: Associated with rescheduling appointments due to unforeseen circumstances such as traffic congestion or equipment failure at job sites.
  • Better visibility into real-time status updates: Enables proactive decision-making regarding staffing levels and workloads.

By implementing dynamic adjustment of technician schedules, businesses can improve their field service operations and provide better customer experiences.

With real-time updates and optimized resource usage, businesses can increase productivity and reduce costs associated with rescheduling appointments.

This proactive approach to scheduling also allows for better decision-making regarding staffing levels and workloads.

Don't let inefficient scheduling hold your business back.

Implement dynamic adjustment of technician schedules for mobile field service success.

Machine Learning Enabled Historical Data Analysis To Forecast Future Demand

Machine Learning Enabled Historical Data Analysis: The Future of Advanced Scheduling Systems

As an expert in the field, I can confidently say that advanced scheduling systems have made significant strides since 2024.

One of the most notable advancements is integrating machine learning algorithms to empower field service teams.

This integration has brought about a host of benefits, including Machine Learning Enabled Historical Data Analysis To Forecast Future Demand.

This technique involves analyzing historical data with high accuracy to predict demand for specific services or products.

By identifying patterns and trends from past data, businesses gain insights into customer preferences and behaviors while optimizing their resources effectively.

With machines providing reliable predictions based on accurate data analysis, guesswork is eliminated when forecasting demand.

With machines providing reliable predictions based on accurate data analysis, guesswork is eliminated when forecasting demand.

Why Machine Learning Enabled Historical Data Analysis Matters

Here are five key takeaways regarding why Machine Learning Enable Historical Data Analysis matters:

  • Accurately anticipate market fluctuations
  • Optimize resource allocation within organizations
  • Minimize operational costs
  • Improve response times when addressing client requests
  • Increase profit margins

Incorporating machine learning algorithms into advanced scheduling systems provides numerous advantages for businesses looking to stay ahead of the curve in today's fast-paced world.

Stay Ahead of the Curve

In conclusion, it's clear that incorporating machine learning algorithms into advanced scheduling systems provides numerous advantages for businesses looking to stay ahead of the curve in today's fast-paced world.

As someone who understands this technology inside out - trust me; you don't want your competitors getting ahead by ignoring these crucial developments!

Implementation Of A Mobile Field Service App

Efficient Scheduling with Mobile Field Service Apps

Mobile field service apps are the best tools for efficient scheduling.

They are reliable and user-friendly, making it easy for businesses to manage their workforce.

By assigning tasks and monitoring progress through one centralized platform, companies can streamline their operations.

Identify Your Needs

Before selecting an appropriate solution, companies must identify their specific needs based on industry type.

There are many apps available on the market catering to different niches such as healthcare or retail services.

Once selected, thorough training should be provided so employees can use it seamlessly.

Benefits of Mobile Field Service Apps

Successful implementation of a Mobile Field Service App has several benefits:

  • Improved productivity: Downtime between jobs is reduced while inefficient paper-based systems are eliminated.
  • Real-time tracking: GPS-enabled tracking helps monitor technician location allowing for quicker response times.

Mobile field service apps are the future of efficient scheduling.

They are reliable, user-friendly, and offer real-time tracking capabilities.

Mobile field service apps are the future of efficient scheduling.

They are reliable, user-friendly, and offer real-time tracking capabilities.

By implementing them correctly, businesses can improve their productivity and streamline their operations.

Final Takeaways

As a business owner, I know how important it is to optimize scheduling for mobile field service.

It can be a real headache trying to coordinate multiple technicians, customers, and locations.

That's why I created AtOnce - an AI-powered tool that makes scheduling a breeze.

Before AtOnce, I used to spend hours manually scheduling appointments and dispatching technicians.

It was a tedious and time-consuming process that often resulted in double bookings and unhappy customers.

But with AtOnce, I can automate the entire scheduling process and ensure that each technician is assigned to the right job at the right time.

Here's how it works: AtOnce uses machine learning algorithms to analyze data from past appointments, technician availability, and customer preferences.

It then generates a schedule that maximizes efficiency and minimizes travel time.

The result is a schedule that is optimized for both the business and the customer.

But AtOnce doesn't just stop at scheduling.

It also includes a customer service tool that uses natural language processing to understand customer inquiries and provide personalized responses.

This means that customers can get the help they need without having to wait on hold or navigate a complicated phone tree.

Overall, AtOnce has been a game-changer for my business.

It has saved me time, reduced errors, and improved customer satisfaction.

If you're struggling with mobile field service scheduling, I highly recommend giving AtOnce a try.

It's the smart choice for any business looking to streamline their operations and provide top-notch customer service.


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FAQ

What is mobile field service?

Mobile field service refers to the practice of dispatching workers to job sites outside of the office, equipped with mobile devices that allow them to access job information, communicate with colleagues and customers, and complete work orders on the go.

What are the benefits of efficient scheduling in mobile field service?

Efficient scheduling in mobile field service can lead to increased productivity, improved customer satisfaction, and reduced costs. By optimizing routes and schedules, field service organizations can ensure that technicians arrive at job sites on time, with the right tools and information to complete the job quickly and effectively.

What technologies are used for efficient scheduling in mobile field service?

Technologies such as artificial intelligence, machine learning, and predictive analytics are increasingly being used for efficient scheduling in mobile field service. These technologies can help organizations optimize routes and schedules based on factors such as traffic, weather, technician availability, and job requirements.

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Asim Akhtar

Asim Akhtar

Asim is the CEO & founder of AtOnce. After 5 years of marketing & customer service experience, he's now using Artificial Intelligence to save people time.

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