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Top Taboos: Sales Questions You Shouldnt Email in 2023

Top Taboos Sales Questions You Shouldnt Email in 2023

In the world of sales, what you ask potential clients is just as important as how you ask it.

In 2023, with so much business being conducted virtually, there are certain questions that should never be emailed.

These taboos can damage relationships and lose sales faster than ever before.

Introduction: The Importance Of Sales Email Etiquette

introduction  the importance of sales email etiquette

Hello, I'm Asim Akhtar - an industry expert with over 20 years of writing experience.

In 2023, sales email etiquette can make or break a deal.

Email has become one of the most essential tools for both sales professionals and businesses.

In today's virtual world where communication is mostly online, people receive more emails than ever before while reading less.

That's why crafting a strong subject line matters when conducting sales outreach via email to get positive results from your campaign without being spammy or deceitful.

Example of me using AtOnce's email subject line generator to increase open rates for our emails:

AtOnce email subject line generator

Create Effective Subject Lines

To generate curiosity and avoid getting flagged as spam by filters, follow these tips:

  • Be polite and professional
  • Avoid using spammy words
  • Separate different topics into individual paragraphs
  • Include all necessary information

For example:

Bad Subject Line: URGENT!


Good Subject Line: Quick question about [specific topic]

By following these tips, you'll increase your chances of success in reaching potential clients through email campaigns while maintaining professionalism and avoiding common mistakes that could harm your reputation.

The Taboo Of Asking For Personal Information

the taboo of asking for personal information

The Taboo of Asking for Personal Information in Sales Emails

As an industry expert, I've witnessed countless email blunders made by sales professionals.

One particular taboo that continues to haunt many is asking for personal information in an email.

It's crucial to remember that potential clients don't know you or your company personally.

When asked for sensitive data like home addresses and phone numbers, they may feel invaded and uncomfortable sharing these details with a stranger online.

My advice? Save the request of any non-business contact details until there's more established trust between both parties.

Engaging Points on The Taboo Of Asking For Personal Information:

  • Avoid requesting non-business contact details such as birth dates unless it's absolutely necessary
  • Before hitting send, ask yourself: Would I want someone else asking me this question?

When asked for sensitive data like home addresses and phone numbers, they may feel invaded and uncomfortable sharing these details with a stranger online.

Remember, building trust with potential clients is key to successful sales.

By avoiding the taboo of asking for personal information too soon, you can establish a foundation of trust and respect with your clients.

Save the request of any non-business contact details until there's more established trust between both parties.

Instead, focus on building a relationship with your clients by providing value and addressing their needs.

By doing so, you'll be more likely to earn their trust and eventually, their business.

Avoiding Questions About Politics And Religion

avoiding questions about politics and religion

Why Businesses Should Avoid Political and Religious Discussions in Emails

As a sales expert, I always advise my clients to steer clear of discussing politics and religion in their emails.

These two topics can be incredibly divisive and may distract from the main message you're trying to convey.

When people feel strongly about these issues, emotions tend to take over any logical thought process they may have had when considering your product or service.

Instead of focusing on what you're offering, they become caught up in thoughts related to their beliefs on politics or religion.

Reasons to Avoid Political and Religious Questions

  • Strong opinions: People often hold strong views regarding these matters which might lead towards conflicts.
  • Shifted focus: The discussion will shift away from selling a product/service into an argument/discussion.
  • Unknown audience: You do not know who is reading your email - someone with opposing views could easily get offended by such discussions.
  • Unprofessionalism: Discussing sensitive topics like this can make one appear unprofessional as well as damage business relationships.
  • Legal implications: In some countries, there are laws that prohibit discrimination based on religious/political affiliations so bringing them up during a sale pitch/email could land companies into legal trouble.

Avoiding political and religious discussions altogether is the safest bet for businesses looking forward towards building long-lasting customer relations while also maintaining professionalism at all times!

Why Salary Inquiries Shouldnt Be Sent In Emails

why salary inquiries shouldnt be sent in emails

Why You Should Avoid Including Salary Inquiries in Emails

As an expert in the field, I strongly advise against including any salary inquiries in emails.

Salary is a sensitive topic that requires careful handling and it's essential to have a proper conversation instead of relying on written communication.

Emails can easily be forwarded or accidentally sent to the wrong person which could lead to complications down the line.

Moreover, there are no non-verbal cues in an email leading to misunderstandings and misinterpretations.

When communicating via email about salaries we miss out on tone and expression making our communications less convincing as compared talking over video call or meeting face-to-face.

When discussing something as important as compensation packages - always choose your words wisely!

5 Reasons to Avoid Sending Salary Inquiries Through Emails

  • Emails lack nuance and context
  • Confidentiality cannot be guaranteed
  • The tone may come across negatively
  • You cannot read expressions
  • It might not leave a good impression

To ensure effective communication regarding salaries, opt for having conversations either virtually (video calls) or physically (in-person).

This way both parties will get clarity with regards to their expectations from each other while avoiding potential conflicts arising due misunderstanding caused by poor communication channels like e-mails.

Asking Customers About Credit History And Finances: A Big No No

asking customers about credit history and finances  a big no no

Why You Should Avoid Asking Customers About Credit History & Finances

Asking customers about their credit history and finances is a big no-no in sales.

After 20 years in sales, I can confidently say that this is one of the top taboos when it comes to sales questions you shouldn't email in 2023.

Customers have every right to keep their financial information private.

Discussing something as sensitive as money could lead to trust issues between us, damaging our relationship with the customer.

Here are some reasons why we should avoid asking customers about credit history & finances:

  • Customers value privacy regarding money matters
  • Personal finance discussions via email can damage relationships with clients

It's important to remember that customers trust us with their business, and we should respect their privacy.

Asking them over email can be invasive and make them uncomfortable.

Instead, focus on building a relationship with the customer and providing them with the best service possible.

Customers trust us with their business, and we should respect their privacy.

By avoiding questions about credit history and finances, we can build a stronger relationship with our customers.

We can focus on their needs and provide them with the best possible service.

Remember, our goal is to help our customers, not make them uncomfortable.

Our goal is to help our customers, not make them uncomfortable.

The Dangers Of Making Assumptions In Sales Emails

the dangers of making assumptions in sales emails

The Danger of Assuming in Sales Emails

Assuming too much in sales emails can be disastrous.

Example of me using AtOnce's AI sales email generator to write sales emails that get more replies:

AtOnce AI sales email generator

Misinterpreting a prospect's needs or motivations can turn them off from your company altogether.

It's the quickest way to lose potential business.

The biggest danger of assuming too much in sales emails is coming across as pushy or aggressive.

People don't like feeling pressured into something.

If they sense this attitude in an email, they'll likely shut down communication entirely.

My tone remains friendly and conversational throughout all my messages - building trust with prospects by showing genuine interest in their success rather than just trying to close another deal.

Avoiding Assumptions to Secure New Business

One example of how avoiding assumptions helped me secure new business was when I reached out to a prospective client who had recently launched their own startup but hadn't yet established any marketing strategies for it.

Instead of presuming which services would best suit their needs based on industry trends alone (which could have easily backfired), I asked open-ended questions about their goals and challenges before suggesting tailored solutions specific to them.

Don't assume anything when crafting sales emails!

Take time upfront getting familiar with each prospect’s unique circumstances instead; doing so will help build rapport while also increasing chances for successful outcomes over time – ultimately leading towards more closed deals overall!

navigating cultural differences with careful questioning techniques

Mastering Cross-Cultural Communication: 5 Tips for Effective Conversations

As an experienced sales professional who has worked with clients from diverse cultural backgrounds for decades, I understand the significance of navigating cultural differences in effective communication.

It is crucial to approach every conversation with sensitivity and tact.

When communicating with prospects belonging to different cultures, it's essential to be mindful of their customs and religious beliefs as certain questions can come off as rude or disrespectful.

Therefore, conducting thorough research beforehand can help you prepare better so that you don't end up offending anyone unintentionally.

“By following these guidelines while keeping a curious mindset towards learning more about other people’s culture will enable us all become successful communicators across borders!”

5 Tips for Effective Cross-Cultural Conversations

  • Read articles/blogs/journals on various cultures to gain a better understanding of their customs and beliefs.
  • Practice patience as it may take time to build trust and rapport with prospects from different cultures.
  • Avoid making assumptions based on stereotypes as this can lead to misunderstandings and miscommunications.
  • Use open-ended questions instead of closed ones to encourage dialogue and gain a deeper understanding of their perspective.
  • Listen actively by paying attention not only to what they say but also how they say it to pick up on nonverbal cues and emotions.

By following these guidelines, you can improve your cross-cultural communication skills and build stronger relationships with prospects from different backgrounds.

Remember, effective communication is key to success in any business, and mastering cross-cultural communication is an essential part of that.

Respecting Privacy By Not Probing Into Medical Conditions Or Disabilities

respecting privacy by not probing into medical conditions or disabilities

Respecting Privacy in Email Communication

As an expert, I know that respecting privacy is crucial when dealing with clients or potential customers via email.

Asking probing questions into medical conditions or disabilities of any kind can easily backfire and create a negative impression about your business.

While it may be tempting to gather personal information from customers for sales purposes, asking them if they have any medical issues can lead down the wrong path fast.

This approach is likely to put off people who feel their privacy has been violated, damaging your brand's reputation irrevocably resulting in loss of trust by existing stakeholders and prospective ones as well.

Asking probing questions into medical conditions or disabilities of any kind can easily backfire and create a negative impression about your business.

Handling Sensitive Personal Matters

To handle customer inquiries related to sensitive personal matters effectively:

  • Be empathetic
  • Show respect for their boundaries
  • Provide non-intrusive alternatives where possible

For example: Instead of directly asking about someone’s disability status during onboarding processes; provide options such as “Do you require accommodations?” which allows individuals the opportunity to disclose what they are comfortable sharing without feeling pressured or uncomfortable disclosing too much information upfront.

Remembering these tips will help build strong relationships with clients while maintaining professionalism and protecting their right to privacy at all times - something every successful business should prioritize!

Steering Clear Of Topics That Could Be Deemed Offensive Or Discriminatory

steering clear of topics that could be deemed offensive or discriminatory

Avoiding Offensive Topics in Sales Emails

When sending sales emails, it's crucial to avoid offensive or discriminatory topics.

Respect and professionalism should be given to everyone in interactions with you.

Avoid asking personal questions unless necessary for the sale and don't make assumptions based on demographics.

Words are powerful tools; we must exercise caution when choosing which ones we use in our communication channels.

As an expert in writing engaging content, I recommend avoiding insensitive language that may hurt others.

Example where I used AtOnce's AI language generator to write fluently & grammatically correct in any language:

AtOnce AI language generator

Guidelines for Respectful Communication

To steer clear of these issues, follow these guidelines:

  • Stick to discussing business-related matters
  • Don't bring up a person's race, religion or other sensitive information
  • Refrain from making inappropriate jokes or comments
  • Use inclusive language that doesn't exclude anyone based on their identity
  • Be mindful of cultural differences and adjust your approach accordingly

By following these guidelines, you can ensure respectful communication while also increasing your chances of success in sales efforts.

Remember: treating people with respect is always good practice!

Slang, Jargon, And Abbreviations To Avoid Like The Plague

Clear Communication: Avoiding Jargon and Slang in Professional Emails

We've all used slang, jargon, or abbreviations in informal chats with colleagues and friends.

However, it's crucial to note that not everyone may understand us when communicating professionally.

Using such language can be detrimental while drafting sales emails.

To avoid confusion, use clear messaging your audience can relate to easily.

Stay away from jargon - specialized vocabulary specific only to certain professions or industries.

Fancy words might make you look knowledgeable but could also confuse the recipient.

  • Avoid using acronyms or technical phrases that are not universally understood
  • Use simple language that is easy to understand
  • Keep your message concise and to the point

Overloading an email with acronyms or abbreviated technical phrases does more harm than good during communication as different individuals interpret them differently - this generates confusion amongst customers who are already overwhelmed by information overload.

The most important thing in communication is hearing what isn't said.

- Peter Drucker

When drafting professional emails, it's important to remember that your audience may not have the same level of expertise or knowledge as you.

Therefore, it's essential to use language that is clear and concise, avoiding jargon and slang that may be unfamiliar to them.

Understanding The Consequences Of Tactless Language

How to Avoid Disastrous Consequences of Tactless Language in Emails

As a sales expert, I know firsthand that using tactless language in emails can have disastrous consequences.

It's not just about the words you use but also how they're interpreted by others.

A single poorly worded sentence could ruin a deal or even harm long-term client relationships.

Tactlessness is subjective and varies from person to person.

What might be acceptable for one individual may offend another.

That's why it's crucial to carefully craft your messages and ensure they convey the intended tone and message clearly without any ambiguity.

You don't want to come across as rude or pushy; instead, aim for professionalism while still showing empathy towards clients' needs.

5 Key Points to Keep in Mind

To avoid negative outcomes caused by tactless language, keep these 5 key points in mind:

  • Consider your audience: Always consider who will receive your email before hitting send.
  • Use clear and concise language: Avoid jargon or slang.
  • Avoid assumptions: Don't make assumptions about what the recipient knows or wants.
  • Show appreciation: Show appreciation for their time with polite phrases like thank you.
  • Proofread: Proofread every message multiple times before sending it out into cyberspace.

By following these simple guidelines, you can avoid the negative consequences of tactless language and build stronger, more positive relationships with your clients.

Conclusion: Crafting Professional, Respectful Sales Emails For Maximum Impact

5 Quick Tips for Crafting Professional Sales Emails

As an industry expert, crafting professional and respectful sales emails is crucial.

Achieving a balance between personalization and professionalism can be challenging.

It's important to avoid sensitive topics like religion or politics while following certain rules such as not using ALL CAPS or excessive exclamation points.

While being personal is essential in today's sales environment, it's important to maintain a level of professionalism that doesn't come across as too familiar.

Striking an appropriate tone between friendliness and formality will help you avoid crossing into inappropriate territory inadvertently.

Remember, your sales email is a representation of your brand.

Make sure it's professional, respectful, and engaging.

5 Quick Tips for Crafting Professional Sales Emails

  • Use simple language
  • Keep your email short but sweet
  • Address people respectfully
  • Add value with information relevant to their interests/needs
  • Personalize each message by mentioning something specific about them (e.g., recent news article they wrote).

    This shows that you've done your research on them which builds trust quickly!

Remember, your sales email is a representation of your brand.

Make sure it's professional, respectful, and engaging.

By following these tips, you can create effective sales emails that will help you build relationships with potential clients and close more deals.

Remember to keep it simple, respectful, and engaging.

Happy emailing!

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Can I ask a potential client about their budget over email?

No, it is not appropriate to ask a potential client about their budget over email. It is better to have this conversation over the phone or in person.

Is it okay to ask a client about their competitors over email?

No, it is not appropriate to ask a client about their competitors over email. This type of information should be discussed in a more private setting.

Can I ask a client for a referral over email?

It is generally not recommended to ask for a referral over email. It is better to have a more personal conversation with the client and ask for a referral in person or over the phone.

Asim Akhtar

Asim Akhtar

Asim is the CEO & founder of AtOnce. After 5 years of marketing & customer service experience, he's now using Artificial Intelligence to save people time.

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