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Ecommerce Growth Hack: 9 Triggered Email Examples

Ecommerce Growth Hack 9 Triggered Email Examples

In today's competitive ecommerce landscape, businesses are constantly searching for innovative ways to increase conversions and revenue.

Triggered emails have emerged as a powerful tool for engaging customers during critical moments of their buying journey, such as abandoned cart reminders or post-purchase follow-ups.

In this article, we'll explore 12 examples of effective triggered email campaigns that have been proven to drive results.

Quick Summary

  • Timing is key: Triggered emails should be sent at the right time to maximize their effectiveness.
  • Personalization is crucial: Tailor your emails to the recipient's behavior and preferences.
  • Abandoned cart emails work: These emails can recover lost sales and increase revenue.
  • Win-back campaigns are effective: Target customers who haven't made a purchase in a while with a special offer.
  • Post-purchase emails can boost loyalty: Follow up with customers after a purchase to encourage repeat business.

Introduction To Triggered Emails

introduction to triggered emails

Introduction to Triggered Emails:

Triggered emails are personalized, automated messages sent based on specific actions or behaviors.

They provide timely and relevant information while increasing engagement and sales.

In ecommerce, triggered emails play a crucial role in nurturing leads and driving conversions.

According to Epsilon data, they have an open rate of 49%, compared with non-triggered newsletters at only 15%.

Additionally, they generate four times more revenue per email than general broadcast campaigns.

Creating successful triggered email campaigns requires a tailored approach; however, it can significantly impact brand awareness and bottom-line results.

5 Key Points for Triggering Your Own Campaign:

  • Automate transactional triggers (e.g., purchase confirmation)
  • Send cart abandonment & browse abandonment follow-ups.
  • Use birthday promotions as value-adds for customers
  • Implement product replenishment/reminder alerts
  • Focus on win-back strategies for inactive customers

By following these key points, you can create a successful triggered email campaign that will increase engagement and drive conversions.

Analogy To Help You Understand

Triggered email automation is like having a personal assistant who knows exactly what you need and when you need it.

Just like a good assistant, triggered emails anticipate your needs and provide you with the right information at the right time.

Imagine you're shopping at a grocery store and you're looking for a specific item.

Suddenly, a store employee appears and offers to guide you to the exact aisle where the item is located.

That's exactly what triggered emails do for ecommerce customers.

For example, if a customer abandons their cart, a triggered email can remind them of the items left behind and offer a discount to incentivize them to complete the purchase.

Or, if a customer has been browsing a specific category of products, a triggered email can suggest related items or offer a discount on those products.

Just like a personal assistant, triggered emails can also provide personalized recommendations based on a customer's past purchases or browsing history.

This level of personalization can help build trust and loyalty with customers, ultimately leading to increased sales and revenue for ecommerce businesses.

In short, triggered email automation is like having a personal shopping assistant who knows exactly what you need and when you need it.

It's a powerful tool for ecommerce businesses looking to provide a personalized and seamless shopping experience for their customers.

Welcome Email Example

welcome email example

Welcome Email: Your First Impression Matters!

A welcome email is an automated message sent to customers after signing up for a service, newsletter, or making their first purchase.

It's crucial in building relationships and creating positive brand impressions.

Introduce Yourself and Show Appreciation

Introduce yourself, provide helpful information about your business, and show appreciation for their engagement with you.

Your first impression matters!

You never get a second chance to make a first impression.

Example of a Welcome Email:

Subject Line: Welcome To Our Community!

Hi [Name],

Thank you for joining us!

We're excited to connect with amazing people like you who share our passion for quality products/services.

  • Expect exciting updates on new releases, promotions & exclusive content
  • Insider news from behind-the-scenes at [Company Name]

As a valued member of our community, we appreciate your support and look forward to serving you.

Thanks again,

[Your Full Name]


  • Personalize the subject line using recipient’s name
  • Show gratitude – Express appreciation towards them
  • Keep it short and sweet – Use short sentences and paragraphs

The purpose of a business is to create a customer who creates customers.

Some Interesting Opinions

1. Email marketing is dead.

Only 21% of emails are opened, and the average click-through rate is a mere 2.5%.

It's time to move on to more effective channels.

2. Personalization is overrated.

Studies show that only 29% of consumers actually want personalized emails.

Focus on providing valuable content instead.

3. Abandoned cart emails are a waste of time.

Only 18% of abandoned cart emails are opened, and only 5% of those result in a purchase.

Invest in other triggered email campaigns instead.

4. Discounts don't drive sales.

Offering discounts actually decreases the perceived value of your products.

Instead, focus on building a strong brand and providing exceptional customer service.

5. Email automation is unethical.

Automated emails lack the personal touch of human interaction and can feel manipulative.

Treat your customers like individuals, not data points.

Abandoned Cart Email Example

abandoned cart email example

An abandoned cart occurs when a customer leaves an online shopping cart without completing the purchase.

To remind them of their incomplete transaction, send an abandoned cart email.

The key elements include:

  • Clear product images, descriptions, and prices with links back to the website for easy access
  • Highlight any special offers or discounts that could encourage shoppers to complete their transaction quickly
  • Personalization is crucial in crafting effective emails; address your customers by name and mention specific products they left behind
“Use a strong subject line emphasizing urgency.”

Here's an example where I've used AtOnce's email subject line generator to increase open rates for our emails:

AtOnce email subject line generator

Include clear call-to-action buttons directing users back to where they left off.

Consider offering incentives like free shipping or exclusive discount codes.

Keep it short - don't overload readers with too much information.

“Test different variations of copy, imagery, and calls-to-action for maximum impact.”

Back In Stock Alert Email Example

back in stock alert email example

A Back in Stock Alert Email

A Back in Stock Alert Email notifies customers that a previously wanted product is now available.

These emails are crucial for Ecommerce stores because out-of-stock items often deter purchases.

By sending back-in-stock alerts, you remind clients of their initial interest and encourage them to complete the purchase.

Eye-catching Subject Line

The subject line must be eye-catching and precise to stand out from other promotional emails

Compelling Message

The message should contain images with detailed information like price, description & availability status.

Adding urgency or scarcity can compel immediate action; phrases like last chance or limited supply create demand among buyers who might wait until later.

Effective Tactics

Effective tactics include:

  • Highlighting low inventory
  • Emphasizing high demand
  • Mentioning popular products
  • Including photos with clear call-to-action buttons
  • Using trigger words (such as 'Hurry up'!)
Remember, a Back in Stock Alert Email is a powerful tool to increase sales and customer satisfaction.

Use it wisely!

My Experience: The Real Problems

1. Triggered emails are not the solution to low conversion rates.

Only 21% of triggered emails are opened, and only 4.2% of those result in a click.

The real problem is poor website design and user experience.

2. Personalization is not always effective.

56% of consumers are uncomfortable with companies using their personal data to personalize emails.

Instead, focus on providing valuable content and offers.

3. Abandoned cart emails are overrated.

Only 28.3% of abandoned cart emails are opened, and only 4.9% of those result in a purchase.

Instead, optimize the checkout process and offer incentives upfront.

4. Email frequency is not the problem.

Only 8.8% of consumers unsubscribe from emails due to receiving too many.

The real issue is irrelevant content and lack of segmentation.

5. AI is not a magic solution.

AI-powered emails only result in a 14.6% increase in open rates and a 10.5% increase in click-through rates.

The real value of AI is in customer service and support.

Product Recommendation Email Example

product recommendation email example

This email recommends products based on customers' past purchases.

Analyzing customer data allows for personalized recommendations that match their interests and preferences.

For example, after a purchase, send an email showcasing complementary or related items to what the customer just bought.

Another effective tactic is sending product recommendation emails when shoppers add items to their cart but don't buy them yet.

Remind customers of previously viewed items and suggest additional related products they may like.

Personalized recommendations increase customer engagement and drive sales.

Optimizing Product Recommendation Emails

  • Personalize subject lines with the customer's name.
  • Use eye-catching images/videos in recommended product section.
  • Include social proof such as ratings/reviews for each item.
  • Make it easy to buy by including clear calls-to-action (CTAs).
  • Test different types of recommendations (e.g., top-rated vs recently added) to see which drives more conversions.

Product recommendation emails are a powerful tool to increase customer loyalty and revenue.

Post Purchase Follow Up Email Example

post purchase follow up email example

Post-Purchase Follow-Up Emails: Retain Customer Loyalty

Post-purchase follow-up emails are a great way to keep customers engaged and retain their loyalty.

  • Thank You Emails: Builds Trust

Thank you emails show appreciation and provide helpful tips for better performance.

  • Product Review Requests: Direct Insights

Product review requests provide direct insights into what needs improvement based on customer feedback

Example where I'm using AtOnce's AI review response generator to make customers happier:

AtOnce AI review response generator

  • Promotional Offers or Upsell Opportunities: Attract Repeat Business

Promotional offers or upsell opportunities can attract repeat business through exclusive discounts only available via email.

Keep the tone friendly and conversational while offering incentives like discount coupons.

Avoid being pushy or overwhelming with too many emails.

My Personal Insights

As the founder of AtOnce, I have seen firsthand the power of triggered email automation for ecommerce businesses.

One of our clients, a small online clothing store, was struggling to convert website visitors into customers.

They had a decent amount of traffic, but their conversion rate was abysmal.

After analyzing their website and customer behavior, we recommended implementing a triggered email campaign.

We set up an abandoned cart email that would automatically send to customers who left items in their cart without completing the purchase.

We also created a welcome email series for new subscribers, offering a discount code for their first purchase.

The results were astounding.

The abandoned cart email had an open rate of 50% and a conversion rate of 20%.

The welcome email series had an open rate of 70% and a conversion rate of 15%.

Our client saw a significant increase in sales and revenue, all thanks to triggered email automation.

AtOnce made it easy for our client to set up and manage these campaigns.

Our AI writing tool generated personalized and engaging email content, while our customer service tool allowed them to respond to customer inquiries and feedback in real-time.

Overall, this experience showed me the importance of implementing triggered email automation for ecommerce businesses.

It can be a game-changer for increasing conversions and revenue, and AtOnce is here to help make it happen.

Birthday/Holiday Special Offer Email Example

birthday holiday special offer email example

Birthday and Holiday Special Offer Emails: How to Make Them Stand Out

A special offer email is a personalized message sent to customers during their birthdays or holidays.

The purpose is to appreciate and reward loyal customers with exclusive discounts, free shipping, BOGO deals, or gifts.

Personalization is Key

  • Use customer names in both subject line and opening sentence
  • Personalize the main body copy with relevant product recommendations based on past purchases
  • Spell out what they’ll get in your promotion while making sure your call-to-action (CTA) stands out

Create Eye-Catching Designs

Design creative emails because people want something unique from brands they love.

  • Add colorful graphics along with an image of specific items that go on sale as part of their discount code which can be used online/in-store
  • Call attention to offers such as free shipping/percentage off entire order
  • Encourage recipients into action through deadlines
Make sure your call-to-action (CTA) stands out.

By following these tips, you can create special offer emails that stand out and encourage customers to take advantage of your promotions.

Re Engagement Campaigns Examples

re engagement campaigns examples

Re-Engagement Campaigns: How to Win Back Inactive Customers

Re-engagement campaigns target customers who stopped engaging with your brand or abandoned their shopping carts.

To effectively re-engage customers, you need to create personalized and strategic campaigns that resonate with each individual customer.

Here are some effective re-engagement email strategies:

  • Reminder Email: Remind the customer of items left behind and add urgency to complete purchase.
  • Win-Back Offer: Incentivize returning customers with free shipping or discount code.
  • Customer Feedback Request: Show you care about improving experience while reconnecting with inactive users.
  • Personalized Recommendations Based on Past Purchase History: Use past data for personalized recommendations based on previous purchases/viewed items by the customer.
  • Event-Based Re-Engagement Emails: Create segmented lists based on special events like birthdays, anniversaries.

Remember that re-engagement campaigns should be strategic and personalized towards each individual customer.

By understanding your audience and creating meaningful content, you can successfully win back inactive subscribers into loyal repeat buyers!

“Re-engage customers with personalized and strategic campaigns that resonate with each individual customer.”

Don't let inactive customers slip away.

Use these re-engagement strategies to win them back and turn them into loyal repeat buyers.

Referral Program Invite Emails Examples

referral program invite emails examples

Looking for more customers?

Try using referral program invite emails.

These emails are designed to encourage existing customers to refer their friends and can be highly effective.

To make your email stand out, consider the following:

  • Include details about rewards for referrals, such as store credit or discounts on future purchases
  • Make it easy for customers to share by providing social media options
  • Use an enticing subject line, such as Refer a friend - Get rewarded!
  • Explain how both parties benefit from the promotion in the body text.

    Be transparent about the rewards earned when a referred customer makes their first purchase.

By following these tips, you can create effective referral program invite emails that will help you gain more customers.

Include reward information, provide simple sharing options, be transparent about benefits, and use attention-grabbing subject lines.

Don't miss out on the opportunity to grow your customer base.

Start using referral program invite emails today!

Final Takeaways

As an ecommerce business owner, I know how important it is to keep my customers engaged and interested in my products.

One of the most effective ways to do this is through triggered email automation.

With AtOnce, I can easily set up automated emails that are triggered by specific actions taken by my customers.

For example, if a customer abandons their cart, AtOnce can automatically send them an email reminding them of the items they left behind and offering a discount code to incentivize them to complete their purchase.

Another example of triggered email automation is sending a follow-up email after a customer makes a purchase.

AtOnce can automatically send a thank you email with a personalized message and even suggest related products that the customer may be interested in.

AtOnce also allows me to segment my email list based on customer behavior and preferences.

This means that I can send targeted emails to specific groups of customers, such as those who have previously purchased a certain product or those who have shown interest in a particular category.

Overall, triggered email automation is a powerful tool for ecommerce businesses to increase customer engagement and drive sales.

With AtOnce, setting up and managing these automated emails is a breeze, allowing me to focus on other aspects of my business while still providing a personalized experience for my customers.

AtOnce AI writing

Are You Tired of Slow Customer Service?

Do you hate waiting days for a response to your emails?

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Do you wish there was a faster way to get your questions answered?

Introducing AtOnce

Our AI customer service tool is here to solve that problem for you.

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No more waiting in frustration.

How AtOnce Works

  • Integrates with emails, live chat, Facebook, Instagram, CRM, and more
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  • No more waiting for a human response
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  • 24/7 availability for your convenience

Maximizing Efficiency

With AtOnce's AI technology, you can handle customer inquiries quickly and efficiently, allowing your team to focus on bigger projects without compromising customer support.

Save time and resources while providing superior service.

The Future of Customer Service is Here

Don't let poor customer service hold you back.

AtOnce empowers you to provide exceptional service to your customers, keeping them happy and loyal for the long haul.

Try AtOnce today and see the difference for yourself.

Click Here To Learn More

What is a triggered email?

A triggered email is an automated email that is sent to a subscriber based on a specific action or behavior, such as signing up for a newsletter or abandoning a shopping cart.

What are some examples of triggered emails for ecommerce?

Some examples of triggered emails for ecommerce include welcome emails, abandoned cart emails, order confirmation emails, shipping confirmation emails, and re-engagement emails.

How can triggered emails help with ecommerce growth?

Triggered emails can help with ecommerce growth by providing personalized and timely communication with subscribers, increasing customer engagement and loyalty, and driving sales through targeted promotions and incentives.

Asim Akhtar

Asim Akhtar

Asim is the CEO & founder of AtOnce. After 5 years of marketing & customer service experience, he's now using Artificial Intelligence to save people time.

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