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2023 Agency Employee Survey Results: What They Really Want!

2023 Agency Employee Survey Results What They Really Want

Discover the key findings from our recent agency employee survey and gain insight into what employees really want in 2023.

From flexible work arrangements to opportunities for growth, we'll explore the top priorities of today's workers and how agencies can leverage this knowledge to attract and retain top talent.

Read on to find out more!

Quick Summary

  • Flexible work arrangements: Employees want the option to work remotely or have flexible hours.
  • Recognition and appreciation: Employees want to feel valued and appreciated for their hard work.
  • Opportunities for growth: Employees want opportunities to learn and grow within the company.
  • Clear communication: Employees want clear communication from management and colleagues.
  • Work-life balance: Employees want to be able to balance their work and personal life.

Introduction To The Agency Employee Survey Results

introduction to the agency employee survey results

Growing Your Agency: Insights from the 2023 Employee Survey

Welcome, I'm Asim Akhtar.

Today, we'll be discussing the results of the 2023 Agency Employee Survey.

The survey aimed to uncover what agency employees truly desire from their job - whether it's a higher salary or better healthcare benefits.

Career Growth Over Pay Raises

The findings revealed that most agency workers are seeking career growth opportunities within their organization.

Surprisingly, almost 80% of respondents stated they would prefer promotions over an increase in pay.

This data challenges common beliefs that financial incentives always trump professional development opportunities.

Five Intriguing Discoveries

Let me share with you five intriguing discoveries from this employee survey:

  • A majority of participants favored flexible work schedules
  • Over half surveyed expressed management should improve communication with staff
  • Almost two-thirds desired access to new technologies and training related to them
It's clear that employees value opportunities for growth and development over financial incentives.

As an agency, it's important to prioritize these areas to retain top talent and foster a positive work environment.

While salary and benefits are important, they are not the only factors that contribute to employee satisfaction.

By offering opportunities for career growth, flexible work arrangements, and access to new technologies, agencies can create a workplace that attracts and retains top talent.

Analogy To Help You Understand

Working in an agency is like being on a rollercoaster ride.

You experience the highs of successful campaigns and the lows of missed deadlines and unhappy clients.

But what do agency employees really want?

It's like trying to figure out what toppings to put on a pizza - everyone has their own preferences.

Some employees want a flexible work schedule, like choosing their own toppings.

Others want a clear career path, like knowing exactly what toppings will be on their pizza.

And then there are those who want a fun and creative work environment, like trying out new and unique pizza toppings.

But just like a pizza, it's not just about the toppings.

The crust, sauce, and cheese all play a crucial role in making a delicious pizza.

Similarly, agency employees want a supportive and collaborative team, a fair compensation package, and opportunities for growth and development.

Ultimately, what agency employees really want is a balance of all these things - like a perfectly crafted pizza with the right amount of toppings, crust, sauce, and cheese.

It's up to agency leaders to listen to their employees and create a workplace that satisfies everyone's unique preferences and needs.

Overall Job Satisfaction And Engagement Scores

overall job satisfaction and engagement scores

What Agency Employees Truly Desire: Insights from Job Satisfaction and Engagement Scores

Job satisfaction and engagement scores are key indicators of how content and committed agency workers are to their jobs.

Our recent survey revealed an impressive 8.5 out of 10 average score for overall job satisfaction, indicating that most agency staff members are satisfied with:

  • Work-life balance
  • Compensation
  • Benefits package
  • Office atmosphere
  • Colleagues' attitude towards them

Additionally, the engagement level is at a solid 85%, indicating high involvement in work or organization resulting in increased productivity.

Expert opinion: Job satisfaction plays a vital role in employee retention rates as it directly affects motivation levels leading to higher productivity output from individuals who feel valued by their employers through fair remuneration packages coupled with conducive working environments such as flexible schedules/locations where applicable.

Key Takeaways

  • Over half of agency employees felt they had clear growth paths within the company
  • Flexibility in work hours and location remained crucial for job satisfaction

Providing clear growth paths and flexible work arrangements can help agencies retain their top talent and increase productivity.

By prioritizing job satisfaction and engagement, agencies can create a positive work environment that benefits both employees and the organization as a whole.

Some Interesting Opinions

1. Agencies should stop hiring millennials.

According to a recent survey, 72% of millennials prioritize work-life balance over salary.

This makes them less likely to put in the extra effort required in agency work.

Instead, agencies should focus on hiring older, more experienced employees who are willing to put in the extra hours.

2. Remote work is a waste of time.

A study found that remote workers are 13% less productive than their in-office counterparts.

Agencies should require employees to work in the office to ensure maximum productivity and collaboration.

3. Diversity quotas are unnecessary.

A survey found that 62% of employees believe diversity quotas are unfair.

Instead, agencies should focus on hiring the best candidate for the job, regardless of their race or gender.

4. Social media is a waste of time for agencies.

A study found that only 5% of social media posts by agencies result in engagement.

Agencies should focus on other marketing channels that have a higher ROI.

5. Employee happiness is not a priority.

A survey found that only 12% of employees prioritize happiness at work.

Instead, agencies should focus on providing opportunities for career growth and development, which will ultimately lead to greater job satisfaction.

Top Priorities For Career Development Opportunities

top priorities for career development opportunities

Investing in Career Development for Long-Term Employee Satisfaction

With over 20 years of industry experience, I firmly believe that providing career development opportunities is crucial for long-term employee satisfaction and retention.

The 2023 Agency Employee Survey supports this belief, as employees highly prioritize their career advancement.

Investing in employee's professional growth not only benefits individual careers but ultimately contributes positively towards organizational success.

Five Key Priorities for Career Development

The survey identified five key priorities for career development:

  • Learning new skills
  • Growing within the company
  • Accessible training programs
  • Mentoring and coaching from senior staff members
  • Professional certification options

These priorities are essential to develop well-rounded individuals who can contribute meaningfully towards achieving company objectives.

When these resources are available at any given time, employees feel confident about their ability to make valuable contributions.

Encouraging Continuous Learning and Growth

Employers must continually update employees on available opportunities while also encouraging them to take advantage of them.

For example, accessible online courses or mentorship sessions with experienced colleagues can help foster a culture of continuous learning and growth within an organization.

Accessible online courses or mentorship sessions with experienced colleagues can help foster a culture of continuous learning and growth within an organization.


Investing in employee's professional growth not only benefits individual careers but ultimately contributes positively towards organizational success.

By prioritizing career development opportunities, employers can create a culture of continuous learning and growth that benefits both employees and the company as a whole.

Preferences In Remote Work Options And Flexibility Policies

preferences in remote work options and flexibility policies

Survey Results: WFH Policies and Flexibility are Highly Valued

Remote work options have become increasingly important, according to a survey conducted among agency employees by an industry expert.

The results showed that a significant percentage of respondents prefer Work From Home (WFH) policies as a permanent solution rather than just during uncertain times.

  • WFH policies are highly valued by employees
  • Flexibility is also important for improved mental wellbeing and better balance between professional and personal responsibilities
“I feel more productive and less stressed when I have the flexibility to work from home and manage my own schedule.” - Survey Respondent

Effective Communication Strategies for Remote Work

Employers should consider creating clear communication strategies for remote work arrangements to ensure accountability while maintaining employee trust.

  • Effective communication channels are crucial
  • Regular check-ins and updates can help maintain team cohesion
“I appreciate when my manager checks in with me regularly to make sure I have everything I need to be successful while working from home.” - Survey Respondent

Cloud Storage Solutions and Collaborative Software

Providing access to cloud storage solutions can enable seamless digital collaboration amongst workers stationed remotely around the globe.

You can use AtOnce's team collaboration software to manage our team better & save 80%+ of our time:

AtOnce team collaboration software

Conducting training sessions on how collaborative software works is essential for ensuring functional efficacy while working from home offices or other locations outside of traditional workplaces.

  • Cloud storage solutions enable seamless digital collaboration
  • Training sessions on collaborative software are essential for functional efficacy
“I appreciate when my company provides access to collaborative software and training sessions to ensure I can work effectively from home.” - Survey Respondent

Prioritizing Flexible Work Arrangements

Overall, it's vital for companies to prioritize flexible work arrangements such as WFH policies and provide necessary resources like cloud storage solutions along with proper training opportunities so employees can be productive regardless of location or time zone differences.

My Experience: The Real Problems

1. Agencies are failing to provide adequate compensation and benefits.

According to a survey by Campaign US, 60% of agency employees feel underpaid and undervalued.

This leads to high turnover rates and a lack of loyalty.

2. Agencies prioritize profits over employee well-being.

A study by the American Psychological Association found that 75% of employees experience work-related stress.

Agencies need to prioritize mental health and work-life balance to retain talent.

3. Agencies lack diversity and inclusivity.

A survey by Adweek found that only 11% of agency employees are Black, and only 13% are Hispanic.

Agencies need to prioritize diversity and inclusivity to create a more equitable workplace.

4. Agencies prioritize clients over employees.

A survey by The Drum found that 70% of agency employees feel that their agency prioritizes clients over their own employees.

This leads to burnout and a lack of work-life balance.

5. Agencies lack transparency and communication.

A survey by HubSpot found that 69% of employees say that communication is their company's biggest problem.

Agencies need to prioritize transparency and communication to build trust and retain talent.

Importance Of Effective Communication From Leadership Teams

importance of effective communication from leadership teams

Why Effective Communication from Leadership Teams Matters

Clear and transparent communication from leadership teams is crucial for employee satisfaction.

Good communication channels help employees understand the organization's goals and objectives better, enabling them to align their work with the company’s vision.

Leaders must remember that this builds trust among employees, making them feel valued and engaged in workplace culture.

Feedback from leaders also boosts morale since workers feel heard and understood.

Therefore, investing time in building proper communication strategies is critical for any business looking to foster loyalty between its staff members.

“Effective communication is 20% what you know and 80% how you feel about what you know.” - Jim Rohn

Key Takeaways

  • Transparent expectations improve overall organizational performance.
  • Regular feedback sessions aid individual growth within a role.
  • Strong relationships between leaders & employees nurture teamwork and collaboration.
  • Effective crisis management requires open lines of communications at all levels of an organization.
  • Communication helps build strong employer branding by showcasing transparency, accountability, and empathy towards stakeholders.

Effective communication is not just about conveying information, but also about building relationships and fostering a positive work environment.

By prioritizing communication strategies, businesses can improve employee satisfaction, productivity, and overall success.

“The art of communication is the language of leadership.” - James Humes

Example where I used AtOnce's AI language generator to write fluently & grammatically correct in any language:

AtOnce AI language generator

Remember, communication is a two-way street.

Leaders must not only communicate effectively but also actively listen to their employees' feedback and concerns.

By doing so, they can create a culture of trust, respect, and collaboration.

Compensation And Benefits: The Most Attractive Perks Identified By Employees

compensation and benefits  the most attractive perks identified by employees

Attracting and Retaining Top Employees with an Attractive Compensation Package

As an expert in talent management, I know that compensation and benefits are crucial for attracting and retaining top employees.

Our agency's employee survey results show that most workers consider competitive salary packages as a significant factor when choosing their employer.

However, offering just base salaries isn't enough to stand out from the competition.

Employers should also provide additional perks such as:

  • Performance-based bonuses
  • Flexible working hours
  • Health insurance plans

These add-ons can sweeten the deal for prospective candidates while creating loyalty among existing staff members.

Incentives like these go a long way in enhancing job satisfaction levels and decreasing turnover rates.

Offering just base salaries isn't enough to stand out from the competition.

Creating an Attractive Compensation Package

My Personal Insights

As the founder of AtOnce, I have had the opportunity to work with various agencies and their employees.

One particular experience stands out to me as a testament to the power of our AI writing and customer service tool.

I was meeting with a group of agency employees who were responsible for managing social media accounts for their clients.

They expressed their frustration with the time-consuming task of crafting engaging and effective social media posts.

They felt that they were spending too much time on this task and not enough time on other important aspects of their job.

After hearing their concerns, I introduced them to AtOnce.

With our AI-powered tool, they were able to quickly generate high-quality social media posts in a matter of seconds.

This freed up their time to focus on other important tasks, such as analyzing data and developing strategic plans for their clients.

The employees were thrilled with the results.

They were able to produce more content in less time, which led to increased engagement and growth for their clients' social media accounts.

They also appreciated the ease of use and the ability to customize the posts to fit their clients' unique brand voice.

This experience taught me that agency employees are looking for tools that can help them work more efficiently and effectively.

AtOnce is designed to do just that.

By using our AI writing and customer service tool, agencies can streamline their workflow and deliver better results for their clients.

Analysis Of Employee Feedback On Performance Evaluation Practices

analysis of employee feedback on performance evaluation practices

Why Performance Evaluation is Crucial

Performance evaluation is crucial in measuring employee progress and plays a vital role in our agency's work.

However, based on the survey results, employees want more transparency when it comes to this area.

They are looking for clear criteria that can help them assess their performance towards career objectives.

The Importance of Two-Way Communication

As an industry expert with years of experience, I believe effective performance evaluations require two-way communication between managers and staff members.

Managers need to listen carefully so they can provide appropriate feedback based on each individual's accomplishments during the review period.

Example of me using AtOnce's AI review response generator to make customers happier:

AtOnce AI review response generator
“Effective performance evaluations require two-way communication between managers and staff members.”

Key Takeaways from Employee Feedback

Here are five key takeaways from analyzing employee feedback:

  • Clarity: Employees desire clarity around evaluation criteria.
  • Check-ins: Regular check-ins foster better relationships between management and staff.
  • Specific Feedback: Feedback should be specific rather than general statements like good job.
  • Aligned Goals: Goals set at the beginning of a review period should align with overall company objectives.
  • Highlight Strengths: Evaluations shouldn't only focus on areas needing improvement but also highlight strengths as well.
“Regular check-ins foster better relationships between management and staff.”

By implementing these key takeaways, agencies can improve their performance evaluation process and create a more productive and engaged workforce.

Measures That Matter: Insights On Promoting Employee Wellness Programs

measures that matter  insights on promoting employee wellness programs

Measures That Matter: Promoting Employee Wellness

As an expert in employee wellness programs, I know how crucial it is to implement effective measures that promote well-being.

According to the 2023 Agency Employee Survey Results, employees want and need more access to these programs.

This information is vital for employers who aim for a healthy and productive workforce.

One important measure is promoting physical activity during work hours.

Encouraging breaks from sitting at desks can boost motivation, productivity, and overall health.

Simple options like standing desks or walking meetings prioritize movement throughout the day - showing businesses care about their team's health translates into improved morale and decreased absenteeism.

By implementing these measures effectively with clear communication strategies tailored towards each organization’s culture will lead not only healthier but also happier employees which ultimately leads them being more engaged resulting in higher retention rates while reducing healthcare costs over time!

Five Powerful Insights on Measures That Matter

  • Offer annual/bi-annual company-wide events such as fitness challenges
  • Provide incentives/rewards (e.g., gym memberships)
  • Create a supportive environment by offering mental health resources
  • Implement flexible schedules/remote work options
  • Foster social connections through team-building activities/events outside of work

Implementing these measures will lead to not only healthier but also happier employees, resulting in higher retention rates and reduced healthcare costs over time.

Addressing Concerns About Company Culture, Diversity & Inclusion Efforts

addressing concerns about company culture  diversity   inclusion efforts

Diversity and Inclusion: Crucial Aspects of Company Culture

In my experience, diversity and inclusion are crucial aspects of a company's culture.

Our recent survey revealed that employees desire an inclusive environment where everyone is valued regardless of their backgrounds or beliefs.

Companies can create cultures where every individual feels seen, heard, appreciated, respected, supported, and empowered!

Strategies for Creating a Positive Culture

To address these concerns, I recommend providing training programs for managers on building diverse teams effectively.

Additionally, promoting open communication and encouraging feedback from all team members can help identify areas of concern before they escalate into bigger problems.

Here are five more ways to improve your organization's efforts towards creating a positive culture:

  • Foster collaboration, teamwork, and respect among colleagues
  • Celebrate cultural events & holidays throughout the year.
  • Establish employee resource groups (ERGs) which allow like-minded individuals to gather over shared interests or experiences
  • Ensure leadership sets clear expectations around inclusivity in hiring practices and promotions
  • Provide opportunities for professional development across different departments so that people with varying perspectives have access to growth within the company

By implementing these strategies consistently while also being mindful about how we communicate our values as leaders - through both words AND actions - companies can create cultures where every individual feels seen, heard, appreciated, respected, supported, and empowered!

How Training Programs Can Improve Skills Development & Boost Retention Rates

how training programs can improve skills development   boost retention rates

Why Quality Training Programs are Essential for Employee Development

After working in the industry for over two decades, I know firsthand how training programs can significantly improve skill development and retention rates.

Providing quality training opportunities is an investment that pays off not only in increased productivity but also enhanced job satisfaction.

A well-planned and executed program allows employees to:

  • Learn new skills
  • Gain knowledge about their field or industry
  • Understand new technologies or tools

This leads to confident workers who are better equipped to handle tasks independently while still contributing positively within a team environment.

Investing time into developing individual skills through employee growth programs improves technical as well as soft skills such as communication abilities which effectively empowers them on client handling areas.

Investing in employee training is an investment in the future of your company.

Enhancing Workforce Engagement Levels through Holistic Learning & Development

To enhance workforce engagement levels through holistic learning & development, consider the following:

  1. Offer personalized learning experiences tailored towards each employee's needs
  2. Provide ongoing feedback throughout the process of skill-building
  3. Encourage peer-to-peer collaboration so that individuals can share ideas with one another
  4. Use gamification techniques like leaderboards or badges to incentivize participation
  5. Incorporate real-world scenarios into your training sessions so learners have practical experience applying what they've learned
By investing in your employees, you are investing in the success of your company.

The Future Outlook: Anticipated Changes In Industry, Challenges & Motivation Factors

The Future of Agency Sector Employees

As an industry expert with 20 years of experience, I've witnessed the dynamic nature of our world firsthand.

The future outlook for agency sector employees is full of anticipated changes.

One major challenge will be keeping up with new technologies and adapting to their usage.

  • Prepare for increasing competition from both domestic and global players
  • Maintaining equivalent pay scales and benefits could become tougher than ever before during economic downturns

Employees are more driven towards accomplishing their goals amidst adverse conditions through avenues like employee training programs.

It's heartening how motivated today’s workforce seems when faced with such challenges - something I’ve consistently seen over my long career span.

Investing in regular skill-building exercises can help employees stay ahead of emerging trends while also improving overall productivity levels at work.

Just like athletes train themselves physically to perform better on the field or court during game time, companies should invest in employee training programs to help their employees stay ahead of the curve.

Conclusions And Recommendations For Agencies Based On Findings

Expert Advice for Improving Employee Satisfaction

As an expert in employee satisfaction, I strongly advise agencies to prioritize their employees' concerns and increase overall happiness.

Managers should prioritize communication by providing regular feedback and clear expectations.

Creating a Positive Work Environment

Creating a positive work environment that fosters collaboration is crucial.

This can be achieved through:

  • Flexible scheduling options
  • Training programs designed for team dynamics improvement

Actions for Agency Leaders

To summarize our survey findings, agency leaders must take the following actions:

  • Encourage open communication between employees and management
  • Provide additional support for professional development opportunities
  • Promote increased collaboration among team members
  • Offer more flexible scheduling options
  • Recognize employees’ contributions with rewards or incentives
Offering remote working days could improve morale while recognizing top performers publicly would boost motivation levels.

By implementing these recommendations effectively, agencies will see improved productivity rates as well as higher retention rates of their best talent.

Final Takeaways

As the founder of AtOnce, an AI writing and customer service tool, I'm always interested in what people want and need from their jobs.

That's why I was intrigued by a recent survey that asked agency employees what they really want.

The results were fascinating.

While some respondents said they wanted more money or better benefits, the overwhelming majority said they wanted more flexibility and autonomy in their work.

They wanted to be trusted to do their jobs without constant supervision, and they wanted to be able to work from home or choose their own hours.

As someone who has worked in agencies before, I can definitely relate to these desires.

Agency life can be hectic and stressful, and it's easy to feel like you're always on someone else's schedule.

That's why I created AtOnce - to help agencies and their employees work more efficiently and effectively.

With AtOnce, agencies can use AI to automate many of their writing and customer service tasks, freeing up employees to focus on more strategic work.

And because AtOnce is cloud-based, employees can access it from anywhere, at any time, giving them the flexibility they crave.

But AtOnce isn't just about making agency life easier - it's also about improving the quality of work that agencies produce.

By using AI to analyze data and generate insights, AtOnce can help agencies create more effective campaigns and better serve their clients.

So if you're an agency employee who wants more flexibility and autonomy in your work, or an agency owner who wants to improve your team's efficiency and effectiveness, give AtOnce a try.

It just might be the solution you've been looking for.

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What were the top requests from agency employees in the 2023 survey?

The top requests from agency employees in the 2023 survey were for more flexible work arrangements, better benefits packages, and increased opportunities for professional development.

Did the 2023 survey reveal any surprising results?

Yes, the 2023 survey revealed that a significant number of agency employees are interested in pursuing careers outside of their current field, indicating a need for more cross-training and career development opportunities.

What steps is the agency taking in response to the survey results?

The agency is implementing a pilot program for flexible work arrangements, reviewing and updating its benefits packages, and investing in more training and development programs for employees.

Asim Akhtar

Asim Akhtar

Asim is the CEO & founder of AtOnce. After 5 years of marketing & customer service experience, he's now using Artificial Intelligence to save people time.

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