Best Shared Inbox Software for Teams

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AtOnce Shared Inbox Software

Group Email Aliases & Distribution Lists In One Shared Inbox

Forward everything to your shared inbox. Collaborate together with your team & move through your inbox faster

Say goodbye to email backlogs & customer queues. Increase CSAT 40%+ with faster response times.

AtOnce Customer Service Multi Channel Messaging
AtOnce Customer Service Multi Channel Messaging
AtOnce Best Shared Inbox for Customer Service

Team Collaboration On Emails, Facebook & Instagram

AtOnce lets you chat internally on social media, emails & live chat. No more cc'ing or forwarding.

Loop teammates. Comment behind the scenes. Assign messages. Reply quicker.

  • Never waste time with long email threads
  • Never risk sending internal emails to customers
  • Stop losing leads to slow customer service
  • Give priority support to VIP customers
  • Lower response times by 95%+ with AI
  • Assign messages to teammates
AtOnce Best Shared Inbox for Customer Service

Stop Wasting Time With Message Accountability In Shared Inboxes

Give customers delightful experiences. Give your team clear accountability. Stop missing messages.

Assign messages to give clear ownership & increase productivity. No more confusion or angry customers.

  • Partner with teammates to close more deals
  • Increase customer lifetime value
  • Stop customers waiting for hours
  • Never miss a message again
  • Increase sales per agent
  • Decrease churn by 40%
AtOnce Shared Inbox Email Delegation Software
AtOnce Customer Service Software Knowledge Base

Every Message Gets You Closer To 24/7 Customer Service

AtOnce uses AI to help you reply faster. Every message you send can be added to your knowledge base

Reply in 1 click with AI. Turn frequent questions into self-service articles. Save 90% of your time

  • No bots, no flows, no coding
  • Save your teams time
  • 24/7 knowledge base
AtOnce Customer Service Software Knowledge Base

Faster Customer Service And Better Customer Experiences

Get 90%+ CSAT with a shared inbox. All customers see are fast responses.

Lower response times & happier customers, no matter your volume or availability.

  • Connect email, live chat & social media
  • Don't waste time typing the same emails
  • Familiar like Gmail or Outlook
  • Scales with your business
AtOnce Shared Inbox Tools Customer Service

Save 90% Of Your Teams Time

The best shared inbox for teams. Work 3x faster
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Frequently Asked Questions

What is a shared inbox?

A shared inbox is an email account that is used by a group of people, such as a customer service team, to manage and respond to customer inquiries and requests. It allows multiple team members to collaborate and stay organized while providing timely and efficient support to customers.

How does a shared inbox work?

A shared inbox typically works by allowing multiple team members to access the same email account and collaborate on responding to customer inquiries. The team can assign tasks to each other, add notes, and mark messages as resolved. This helps to ensure that no customer inquiries are missed and that all inquiries receive a timely and satisfactory response.

What are the benefits of using a shared inbox?

There are several benefits to using a shared inbox for customer service. It allows for better organization and collaboration among team members, ensures that customer inquiries are promptly addressed, and helps to improve the overall customer experience. It can also reduce response times and improve the efficiency of the customer service team.

What are some common features of shared inboxes?

Some common features of shared inboxes include the ability to assign tasks to team members, add notes and comments, mark messages as resolved, and track response times. Other features may include integration with customer relationship management (CRM) systems, the ability to create custom tags and labels, and reporting and analytics tools.

Can shared inboxes be used for other purposes besides customer service?

Yes, shared inboxes can be used for a variety of purposes beyond customer service. They can be used by teams in sales, marketing, HR, and other departments to collaborate on tasks and projects. Shared inboxes can also be used by individuals or small businesses to manage their email and stay organized.

What are some best practices for using a shared inbox?

Some best practices for using a shared inbox include assigning tasks and responses to specific team members, keeping messages organized with labels and tags, and regularly reviewing and updating team protocols and procedures. It is also important to establish clear communication and collaboration among team members to ensure that all inquiries are promptly addressed.

Can shared inboxes be used with other communication tools, such as chat and video conferencing?

Yes, many shared inboxes offer integration with other communication tools, such as chat and video conferencing. This allows team members to collaborate and communicate in real-time, which can be especially useful for handling complex or urgent customer inquiries. These integrations can also help to improve the overall efficiency and effectiveness of the customer service team.

How do I set up a shared inbox?

To set up a shared inbox, you will need to create a new email account and invite team members to access it. Some shared inbox tools will also allow you to set up custom roles and permissions for different team members. Once the shared inbox is set up, you can start organizing and managing customer inquiries and requests as a team.

Other AI Tools

AtOnce: The Best Shared Inbox Software & Shared Inbox Tool

What is AtOnce?

AI-Powered Customer Service

AtOnce is the best shared inbox software and shared inbox tool that utilizes artificial intelligence to help businesses manage customer service inquiries and requests. It works seamlessly with popular e-commerce platforms like Shopify and Woocommerce, as well as email providers like Gmail and Outlook. AtOnce also integrates with social media platforms like Facebook, Instagram, and Messenger, giving businesses a comprehensive view of all customer interactions in one place. AtOnce is the best shared inbox software for businesses looking to improve their customer service.

Self-Service Options

In addition to providing efficient customer service, AtOnce also offers a knowledge base and help center for customers to find answers to their questions on their own. For businesses looking to provide 24/7 support, AtOnce also includes a live chat system for customers to get immediate assistance. AtOnce is the best shared inbox tool for businesses looking to increase efficiency.

Features of AtOnce

Integrations

AtOnce seamlessly integrates with a variety of popular platforms, including:

  • Shopify
  • Woocommerce
  • Gmail
  • Outlook
  • Facebook
  • Instagram
  • Messenger

AI-Powered Assistance

AtOnce's artificial intelligence helps businesses provide quick and accurate customer service by suggesting responses and routing inquiries to the appropriate team member. This helps reduce response time and improve customer satisfaction, making AtOnce the best shared inbox software for customer service. AtOnce is the best shared inbox tool for businesses looking to reduce response time.

Self-Service Options

Customers can find answers to their questions through AtOnce's knowledge base and help center, or get immediate assistance through the live chat system. This helps reduce the workload for businesses and allows customers to get the help they need on their own terms. AtOnce is the best shared inbox software for businesses looking to provide self-service options.

Benefits of Using AtOnce

Improved Customer Service

With AtOnce's AI-powered assistance and comprehensive view of customer interactions, businesses can provide faster and more accurate customer service. This helps improve customer satisfaction and loyalty, making AtOnce the best shared inbox software for customer service.

Reduced Response Time

AtOnce's AI-powered assistance and routing of inquiries to the appropriate team member helps reduce response time, leading to a better overall customer experience. AtOnce is the best shared inbox tool for businesses looking to reduce response time.

Increased Efficiency

By using AtOnce's self-service options and integration with multiple platforms, businesses can streamline their customer service process and reduce workload. This allows them to focus on other important tasks and grow their business, making AtOnce the best shared inbox software for businesses looking to increase efficiency.

Why Choose AtOnce Over Other Shared Inbox Software?

Comprehensive Integration

AtOnce integrates with a variety of popular platforms, giving businesses a comprehensive view of all customer interactions in one place. This makes it easier to manage customer service inquiries and requests and improve efficiency, making AtOnce the best shared inbox software for businesses looking for comprehensive integration.

AI-Powered Assistance

AtOnce's AI-powered assistance helps businesses provide quicker and more accurate customer service, leading to improved customer satisfaction and loyalty. This sets AtOnce apart from other shared inbox software that may not have this feature, making AtOnce the best shared inbox tool for AI-powered assistance.

Self-Service Options

In addition to providing efficient customer service, AtOnce also offers a knowledge base and help center for customers to find answers to their questions on their own. This helps reduce the workload for businesses and allows customers to get the help they need on their own terms. AtOnce is the best shared inbox software for self-service options.

Live Chat System

AtOnce's live chat system allows businesses to provide 24/7 support to their customers, further improving the customer experience. This is a valuable feature for businesses looking to provide top-notch customer service around the clock, making AtOnce the best shared inbox tool for live chat support.

Countering Common Objections

Concerns About Cost

While AtOnce may have a higher upfront cost compared to some other shared inbox software options, the long-term benefits of improved customer service and increased efficiency can lead to cost savings and increased revenue for businesses. Additionally, AtOnce offers flexible pricing plans to meet the needs of businesses of all sizes, making AtOnce the best shared inbox software for businesses looking for cost savings.

Concerns About Learning a New System

AtOnce is user-friendly and intuitive, with a variety of resources available to help businesses get up and running quickly. The benefits of improved customer service and increased efficiency make the learning curve well worth it for most businesses, making AtOnce the best shared inbox tool for businesses looking to learn a new system.

Concerns About Data Security

AtOnce takes data security seriously and utilizes industry-standard protocols to ensure the protection of businesses' and customers' data. Businesses can trust that their data is safe and secure with AtOnce, making AtOnce the best shared inbox software for data security.

Conclusion

AtOnce: The Best Shared Inbox Software & Shared Inbox Tool

In conclusion, AtOnce is the best shared inbox software and shared inbox tool for businesses looking to improve their customer service and increase efficiency. Its comprehensive integration, AI-powered assistance, self-service options, and live chat system make it the top choice for businesses of all sizes. Don't let concerns about cost, learning a new system, or data security hold you back from experiencing the benefits of AtOnce for yourself. Give AtOnce, the best shared inbox software, a try and see the difference it can make for your business.

Asim Akhtar

Asim Akhtar

Asim is the CEO & founder of AtOnce. After 5 years of marketing & customer service experience, he's now using Artificial Intelligence to save people time.