Shopify Helpdesk & Live Chat App for Customer Service

Happier Customers. Instant 24/7 Service. Less Headaches With AI

More customers. With less ad spend. And less refunds

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World's #1 Shopify Customer Service Tool

AtOnce is the all-in-one Shopify Helpdesk. With a live chat app, returns & self-service.

Save 90% of your time. Give 70% of customers 24/7 service, starting today.

AtOnce Shopify Helpdesk
AtOnce Shopify Helpdesk
AtOnce Shopify Live Chat App with Self Service

Stop Losing 80% Of Ad Spend

Ad costs are rising. Bad service loses customers forever. AtOnce gives 24/7 service to everyone, so you stop losing money.

No more editing orders. No more tracking issues. No more wasted time. No more lost revenue.

  • Answer in seconds, not days
  • Save 90% of your time
  • Instant, 24/7 service
  • Live chat built-in
  • No setup required
AtOnce Shopify Live Chat App with Self Service

Lower Refunds & Returns By 60% Overnight

AtOnce stops refunds by giving gift cards. Instead of returns, your customers get exchanges.

Turn angry customers into loyal fans. Increase your LTV by 60%. Stop losing money to refunds.

  • Turn 100 emails to 10 emails
  • 40% more exchanges
  • 60% less refunds
  • No extra work
AtOnce Shopify Returns App
AtOnce Happy Returns App

Stop Paying 7x More For New Customers

We stop you losing 20% of revenue to refunds. Less Refunds, More Exchanges.

  • Turn refunds into new sales
  • Keep revenue on 60% of returns
  • Get more repeat customers
AtOnce Happy Returns App

Save 12% Of Revenue On Returns

AtOnce saves brands 12% of revenue on average. If customers have issues, we'll fix them. Without chargebacks, refunds, and endless emails.

Less returns. Less bad reviews. Less headaches. More upsells. More revenue. Happier customers.

  • Increase loyalty with instant exchanges
  • Give customers new items before shipping returns
  • Encourage exchanges with gift cards & credit
  • Make customers happy with instant service
  • Turn angry customers into loyal ones
AtOnce Shopify Refunds App

Stop Losing Time & Money

92% of users save $10,400 per year. Write emails, blogs & social media posts in minutes.
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AtOnce AI Shopify Helpdesk App

Save 90% Of Your Time & Money With AI

Stop chasing up customers. No more back-and-forth emails. Empty your inbox quicker.

AtOnce is the world's best Shopify helpdesk. Giving your customer service team less headaches.

  • Stop losing customers with gift cards
  • Charge 20% restocking fee for no-return orders
  • World's easiest customer experience
  • Works for every brand
AtOnce AI Shopify Helpdesk App

Stop Losing 30%+ Of Customers To Slow Service

Let customers edit & track orders, change shipping address, submit returns & exchanges in 2 clicks.

  • Everything you need
  • 95%+ customer satisfaction
  • Decreases incoming messages 3x
  • Built-in AI to answer questions
  • Empty your inbox & get more sales
  • Lower response times to 5 seconds
AtOnce Shopify Live Chat App
AtOnce Shopify Live Chat App

Increase Revenue With Live Chat

Give your customers help when they're ready to buy. Increase sales with 1-on-1 live support.

Less emails, calls, and messages. Help your customers when they need it.

  • Get instant feedback
  • Increase customer satisfaction
  • Customize to match your brand
AtOnce Shopify Live Chat App

No More Angry Customers, Lost Revenue, or Slow Service

Edit orders 5x faster. No more email backlogs. No more bad reviews.

Refund, duplicate & create orders in 1 click. Without leaving your Shopify helpdesk.

  • See entire customer profile
  • Manage orders for customers
  • Easily work with your team
  • Best Shopify helpdesk
AtOnce Shopify Helpdesk App
AtOnce Best Shopify Helpdesk App

Save 9 In 10 Hours With The Best Shopify Helpdesk

Save 90% of your time switching tabs and pressing buttons.

Send messages & edit orders in 1 click. Turn 10 hours into 1 hour.

  • Save 90% of your time
  • Focus on your business
  • Empty your inbox 5x faster
  • All-in-one Shopify inbox
  • No tab switching, no time wasting
  • Best Shopify helpdesk with live chat
AtOnce Best Shopify Helpdesk App

Reply In Minutes, Not Days

Long wait times lose customers. AtOnce lets you reply in 1 click with AI.

Never miss comments or messages. Empty your inbox. Less stress. More sales.

AtOnce Messenger App
AtOnce Messenger App

Get More Customers In Less Time

Everything you need to give the world's best customer experience. Reply to comments & urgent customer messages in 1 click.

Message customers on Instagram, Facebook, Messenger, Live Chat & Email. At Once.

  • More customers with live chat
  • Happy reviews & word-of-mouth 24/7
  • Increase revenue with gift cards & exchanges
  • Instant 24/7 service for every customer
AtOnce Shopify Inbox App
AtOnce Best Messenger App

No Learning Curve. No Extra Work. Easy To Use.

AtOnce makes customers happy. Giving you more referrals, more revenue, and faster growth.

Stop customer service headaches. No more back-and-forth emails. No more lost revenue.

  • No setup needed
  • Increase CSAT by 40%+
  • Reply in 1 click with AI
  • No need to be online 24/7
  • Lower operational costs by 50%+
  • No need to follow up with customers
  • More sales. More revenue. More profit
  • Less refunds. Less chargebacks. Less returns
AtOnce Best Messenger App

Save 90% Of Your Time & Money Today

Average brands save $12 per order on refunds alone.
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Other AI Tools

AtOnce: The Best Shopify Customer Service Software

Why AtOnce is the Best Shopify Live Chat App

AI-Powered Customer Service

AtOnce uses artificial intelligence to provide quick and efficient customer service. This means that you can get the help you need, faster than ever before. With AtOnce, you won't have to wait on hold or be transferred from one representative to another. Instead, you'll be able to get the answers you need, right away.

Integrations with Popular Apps

AtOnce works with a variety of popular apps, including Gmail, Outlook, Facebook, Instagram, and Messenger. This makes it easy to connect with your customers, no matter how they prefer to communicate. Whether they prefer email, social media, or live chat, AtOnce has you covered.

Self-Service Options

In addition to providing excellent customer service, AtOnce also offers a knowledge base and a help center. This means that you can find answers to common questions on your own, without having to wait for a representative to get back to you. Plus, with 24/7 self-service options, you can get the help you need, whenever you need it.

AtOnce Allows Customers to Manage Their Own Orders

Edit Orders With Shopify Helpdesk Software

Sometimes, customers might realize that they made a mistake when placing an order. With AtOnce, they can easily edit their orders, without having to wait for a representative to assist them. This can save time and frustration for both the customer and the business.

Cancel Orders With Shopify Live Chat App

If a customer decides that they no longer want an item, they can easily cancel their order with AtOnce. This can save the business time and money, as it eliminates the need for manual cancellations and refunds.

Request Refunds And Returns With Shopify App

In the event that a customer is unhappy with their purchase, they can request a refund through AtOnce. This can help resolve any issues and ensure that the customer is satisfied with their experience.

Countering Common Objections to Shopify Customer Service Software

It's Too Expensive - Best Shopify Customer Service Software

While it's true that some customer service software can be expensive, AtOnce offers competitive pricing that is fair and reasonable. Plus, when you consider the time and money that AtOnce can save your business, it's easy to see how it can be a worthwhile investment.

It's Too Complicated - Easiest Shopify Live Chat App

AtOnce is designed to be user-friendly, so it's easy to set up and use. Plus, with comprehensive documentation and support available, you'll have everything you need to get up and running in no time.

It's Not Necessary - Best Shopify Live Chat Software

While it's true that some businesses might be able to get by without customer service software, the truth is that it can make a huge difference in terms of efficiency and customer satisfaction. With AtOnce, you'll be able to provide faster and better service, which can lead to increased customer loyalty and higher profits.

Other Features of AtOnce's Shopify Helpdesk & Shopify Returns App

Easiest Shopify Helpdesk Software

AtOnce is easy to use, with a straightforward interface that makes it simple to navigate. Whether you're a customer looking for help or a business owner managing customer interactions, AtOnce is intuitive and easy to use.

  • Intuitive interface
  • Easy to navigate
  • Simple to use

Customizable Shopify Helpdesk Software

AtOnce is fully customizable, so you can tailor it to fit your specific needs. Whether you want to change the color scheme, add custom fields, or modify the way that it works, AtOnce is flexible and can be easily adapted to your business.

  • Flexible and adaptable Shopify returns app
  • Customizable to fit your business
  • Easy to modify and change

Integrates with Shopify Returns & Exchanges

If you're using Shopify for your e-commerce business, AtOnce is the perfect choice for customer service. It integrates seamlessly with Shopify, so you can manage your customer interactions and orders all in one place. This can save you time and make your business more efficient.

  • Seamless integration with Shopify returns & Shopify live chat app
  • Manage customer interactions and orders in one place
  • Efficient and convenient

Why Choose AtOnce as Your Shopify Helpdesk Software

Excellent Shopify Customer Service App

AtOnce is designed to provide excellent customer service, with fast and efficient responses that can help resolve issues and keep your customers happy. Whether you're using the live chat system, the knowledge base, or the self-service options, AtOnce is there to help.

  • Fast and efficient responses
  • Multiple ways to get help
  • Dedicated to customer satisfaction

Save Time and Money With Shopify Live Chat App

By using AtOnce as your Shopify helpdesk software, you can save time and money that would otherwise be spent on manual customer service tasks. Whether you're dealing with cancellations, refunds, or simple inquiries, AtOnce can handle it all, freeing you up to focus on other aspects of your business.

  • Automates customer service tasks
  • Saves time and money
  • Frees you up to focus on other areas

Easy to Use Shopify Live Chat App

As mentioned earlier, AtOnce is easy to use, with a straightforward interface and intuitive controls. This makes it simple for your customers to get the help they need, and for you to manage your customer service tasks. Plus, with detailed documentation and support available, you'll always have access to the resources you need to succeed.

  • Intuitive interface
  • Easy to use for both customers and businesses
  • Comprehensive documentation and support

Conclusion: AtOnce is the Best Shopify Live Chat App & Shopify Helpdesk Software

In conclusion, AtOnce is the best Shopify customer service software available. Whether you're looking for a Shopify live chat app, a Shopify helpdesk software, or a general customer service app, AtOnce has you covered. With its AI-powered customer service, integrations with popular apps, and self-service options, AtOnce is the perfect choice for businesses of all sizes. Plus, with its ability to allow customers to manage their own orders, AtOnce is both convenient and efficient.

If you're looking for the best Shopify customer service software, you can't go wrong with AtOnce. Its excellent customer service, time-saving features, and easy-to-use interface make it the ideal choice for businesses of all sizes. So if you want to provide the best possible customer service and keep your customers happy, give AtOnce a try today. You won't be disappointed.

FAQ

What is the Shopify live chat app?

The Shopify live chat app is a tool that allows you to communicate with your customers in real-time through a chat window on your website. You can use it to answer customer questions, resolve issues, and provide support.

How do I access the Shopify live chat app?

To access the Shopify live chat app, you will need to log in to your Shopify account and navigate to the 'Apps' section. From there, you can install and activate the live chat app.

Is the Shopify live chat app free to use?

Yes, the Shopify live chat app is free to use for all Shopify merchants. You do not need to pay any additional fees to access or use the live chat feature.

Can I customize the appearance of the live chat window?

Yes, you can customize the appearance of the live chat window to match the branding and style of your website. You can change the color, font, and layout of the chat window through the live chat app's settings.

Can I use the live chat app to communicate with customers on mobile devices?

Yes, the Shopify live chat app is fully responsive and can be used on any device, including mobile phones and tablets. Customers will be able to access the live chat feature from any device that has an internet connection.

How do I handle multiple customer chats at once?

The Shopify live chat app allows you to handle multiple customer chats at the same time. You can use the 'Conversations' tab to switch between chats and respond to each customer in turn.

Can I use the live chat app to communicate with customers in different languages?

Yes, the Shopify live chat app supports multiple languages, so you can communicate with customers in their preferred language. You can select the languages that you want to support through the live chat app's settings.

Is the live chat feature available 24/7?

No, the live chat feature is not available 24/7. You will need to set availability hours for the live chat app, during which time the chat window will be visible to customers on your website. Outside of these hours, the chat window will not be available.

Can I use the live chat app to communicate with customers on social media platforms?

Yes, the Shopify live chat app integrates with popular social media platforms, such as Facebook and Instagram. You can use the live chat feature to communicate with customers on these platforms in real-time.

Is the live chat app secure and private?

Yes, the Shopify live chat app is secure and private. All chats are encrypted and kept confidential. You can also use the app to set up chat transcripts, which will allow you to review and analyze customer conversations for quality control purposes.